Description
At Levata, we prioritize our customers and enhance their experiences through tailor-made technology solutions, offering enhanced visibility, automation, and mobility. From conception to execution and beyond, Levata's specialists collaborate with you to envision, activate, and sustain transformative technology solutions, enabling your continuous progress in a dynamic landscape. We delve deep into understanding your objectives to deliver integrated solutions that empower your advancement today and in the future.
We are looking for an Order Processing Representative/Associate who is responsible for managing the end-to-end process of order fulfillment, ensuring that all orders are processed efficiently and accurately. This role involves working closely with warehouses to meet delivery deadlines and maintain high customer satisfaction.
This is a Hybrid role (2 days a week Work from Home) for our offices at 17858 SW Upper Boones Ferry Rd, Portland, OR 97224.
Hours are 7 am to 3:45 pm PST after initial training.
What You’ll Do:
- Ensure all daily online priority and early cut-off orders are processed on time.
- Manage orders through to fulfillment, working closely with our warehouses to ensure timely and accurate delivery.
- Process Amazon Purchase Orders as needed with our vendors, ensuring compliance with platform requirements.
- Input daily tracking information into the Amazon portal for shipments, maintaining accurate and up-to-date records.
- Identify and resolve order-related issues promptly to prevent delays or customer dissatisfaction.
- Suggest and participate in process improvement initiatives to enhance the efficiency and accuracy of order processing.
- Perform other related duties as assigned by the management team.
What You Need:
Education/Experience
- High school diploma or equivalent; a degree in business, logistics, or a related field is a plus.
- 1+ years of experience in order processing, customer service, or related field, preferably with experience in handling Amazon orders.
Required Skills:
- Strong organizational and multitasking abilities.
- Excellent attention to detail and accuracy.
- Effective communication and interpersonal skills.
- Ability to work under pressure and meet tight deadlines.
- Ability to process large volumes of order data accurately and efficiently.
- Ability to quickly learn new systems and processes.
- Organized and manages time well.
- Flexible and adaptable to changing workloads in a fast-paced environment.
- Problem-solving and basic math skills.
- Accounting or data entry experience preferred.
Preferred Competencies:
- Proficient in Microsoft Office Suite and order management software.
- Experience with Amazon Seller Central or similar platforms.
- Some knowledge of logistics and supply chain management.
Who You Are
We take our guiding values seriously. You should be someone who will:
- build trust. You always act in a customer’s best interest and do what you say you will do.
- take action. You respond quickly to customers and seek excellence in everything you do.
- think BIG. You have an eye to the future and bring expertise and creativity into every interaction.
- make it easy. You find ways to solve problems and bring clarity to complex challenges.
- win together. You are inclusive and collaborate to delight the customer and deliver success together.
Who We Are
Welcome to Levata, a hub of innovation and a community that thrives on values that set us apart. At Levata, we're not just about business; we're about accelerating success, prioritizing quality, and advancing excellence inside out. Dive into a world where action is a way of life. At Levata, we believe in taking decisive steps to propel business success. We are doers, creators, and innovators inspired by challenge and change. Our commitment to building trust is unwavering, and we see your potential as our priority.
Apply now and become part of a community that understands that great outcomes are the product of great collaboration. As partners in transformation, we work closely with our customers and teams to deliver extraordinary results. Everything we build, we build together.
What We Offer
- Competitive compensation coupled with a comprehensive benefits package including medical, dental, vision, life, flexible spending, 401k, holiday and paid time off, parental leave and a pre-tax transit program.
Levata is proud to be an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or any other protected characteristic. Please see EEO is the Law.
If you have a disability or special need that requires an accommodation in the application process, Click here to request assistance with Request for Accommodation in the subject line.